Global Telecom Inc: STIR/SHAKEN Compliance & Robocall Mitigation
How we helped a telecom provider achieve 99.2% robocall detection accuracy while ensuring full FCC compliance for 500K+ subscribers.
Detection Accuracy
Spam Reduction
Subscribers Protected
FCC Compliant
The Challenge
Global Telecom Inc, a regional telecommunications provider with over 500,000 subscribers, faced mounting pressure from regulatory bodies and customer complaints regarding unwanted and malicious calls. The company needed to implement STIR/SHAKEN authentication while simultaneously building advanced robocall detection capabilities.
Their existing infrastructure lacked the sophistication to handle modern telecom threats, and they were non-compliant with FCC regulations requiring robocall mitigation efforts. Additionally, they had no clear visibility into call patterns or quality metrics.
Our Solution
We implemented a comprehensive multi-layered approach combining Consumers Call's telecommunications platform with advanced AI-powered robocall detection:
STIR/SHAKEN Implementation
Full deployment of STIR/SHAKEN protocols with support for all attestation levels (A, B, C), enabling caller ID authentication across their entire network.
AI-Powered Robocall Detection
Machine learning algorithms that analyze call patterns, behavioral analysis, and reputation systems to identify and block unwanted calls in real-time with 99.2% accuracy.
Real-Time Monitoring Dashboard
Custom analytics platform providing visibility into network performance, call quality metrics, robocall detection rates, and compliance status.
Integration & Redundancy
Seamless integration with existing infrastructure with built-in failover and redundancy to ensure zero service interruption during migration.
Measurable Results
Operational Impact
- 87% reduction in spam/robocalls reaching subscribers
- 99.2% accuracy in real-time call authentication
- Zero service interruption during migration
- 50% reduction in customer complaints
- Improved subscriber satisfaction and retention
Compliance & Risk
- 100% FCC compliance achieved
- Full STIR/SHAKEN certification
- Reduced regulatory risk and penalties
- Enhanced network security posture
- Real-time compliance reporting capabilities
Implementation Timeline
Assessment & Planning
Comprehensive network audit and customized implementation roadmap
Infrastructure Setup
Deploy monitoring systems and integrate authentication protocols
Testing & Validation
Extensive testing with gradual rollout to ensure zero impact
Full Deployment
Complete migration with 24/7 support and ongoing optimization
"Consumers Call transformed our approach to network security and compliance. Their expertise in STIR/SHAKEN implementation combined with their AI-powered robocall detection has been a game-changer for our operation. We've seen immediate improvements in subscriber satisfaction and regulatory compliance."
John Mitchell
VP of Network Operations
Global Telecom Inc
Key Takeaways
- Advanced AI and machine learning enable highly accurate robocall detection without false positives
- Proper STIR/SHAKEN implementation is essential for regulatory compliance and network security
- Real-time monitoring and analytics provide visibility and control over network operations
- Zero-downtime implementation is possible with proper planning and infrastructure design
- Comprehensive compliance solutions reduce regulatory risk while improving customer experience