Privacy Policy

Last Updated: January 28, 2026

1. Overview

Consumers Call LLC ("Company", "We", "Our", or "Us") is committed to protecting your privacy and ensuring transparent data practices. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, services, and platforms in compliance with GDPR, CCPA, CPRA, FCC regulations, telecommunications laws, and other applicable privacy laws worldwide.

2. Information We Collect

Personal Information You Provide:

  • Contact information (name, email, phone number, address)
  • Business information (company name, industry, job title)
  • Payment information (bank account, credit card details)
  • Service usage data and call records
  • Account credentials and authentication data
  • Customer Proprietary Network Information (CPNI)

Automatically Collected Information:

  • IP addresses and device identifiers
  • Browser type, version, and user agent
  • Pages visited, time spent, and navigation paths
  • Referral sources and search queries
  • Device capabilities, operating system, and hardware
  • Location data (city/country level, not precise)

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to enhance your experience, remember preferences, and analyze site usage.

Necessary Cookies (Required)

Essential for site functionality, security, and compliance with legal obligations.

Performance Cookies

Help us understand user behavior, measure site performance, and identify technical issues.

Analytics Cookies

Allow us to analyze aggregated, anonymized usage patterns to improve our services.

Marketing Cookies

Used to deliver personalized content and advertisements based on your interests and behavior.

4. How We Use Your Information

  • Provide, maintain, and improve our telecommunications services
  • Process payments and manage billing accounts
  • Verify customer identity and prevent fraud
  • Respond to inquiries and provide customer support
  • Send service updates, compliance notices, and security alerts
  • Comply with FCC regulations, CPNI requirements, and legal obligations
  • Monitor network quality, performance, and security
  • Conduct research and analytics for service improvements
  • Marketing communications (with your consent)

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data with:

  • Service Providers: Payment processors, analytics providers, cloud infrastructure partners
  • Carriers and Peers: For routing calls and providing telecommunications services
  • Legal Compliance: Law enforcement, regulatory authorities, or as required by law
  • Business Transfers: In case of merger, acquisition, or sale of assets
  • Your Consent: When you explicitly authorize us to share data

6. Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, and resolve disputes. Call records and usage data are typically retained for 7 years to comply with FCC regulations. You may request data deletion subject to legal and business requirements.

7. Your Privacy Rights

General Rights (All Users):

  • Right to access and receive a copy of your data
  • Right to correct inaccurate information
  • Right to opt-out of marketing communications
  • Right to withdraw consent at any time

GDPR Rights (EU/EEA Residents):

  • Right to deletion ("right to be forgotten")
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability

CCPA/CPRA Rights (California Residents):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to correct inaccurate personal information
  • Right to opt-out of the "sale" or "sharing" of personal information
  • Right to non-discrimination for exercising privacy rights

8. Data Security

We implement comprehensive security measures to protect your data:

  • AES-256 encryption for data at rest
  • TLS 1.2+ encryption for data in transit
  • Multi-factor authentication for account access
  • Regular security audits and penetration testing
  • Strict employee access controls and NDAs
  • Annual SOC 2 Type II compliance certifications

9. CPNI (Customer Proprietary Network Information)

As a telecommunications provider, we handle CPNI including call patterns, frequency, and destination information. You have the right to approve any marketing use of your CPNI and may file complaints with the FCC regarding our CPNI practices.

10. STIR/SHAKEN and Call Authentication

We comply with STIR/SHAKEN requirements for call authentication to prevent robocalling and spoofing. Authentication data is processed in accordance with FCC regulations and this Privacy Policy.

11. Data Breach Notification

In the event of a confirmed data breach, we will notify affected individuals without undue delay (typically within 72 hours). Notifications will include details about affected data, our response steps, and available support services.

12. International Data Transfers

Your data may be transferred to, stored in, and processed in countries other than your country of residence. We implement appropriate safeguards including Standard Contractual Clauses and Binding Corporate Rules to protect transferred data.

13. Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review third-party privacy policies before providing any personal information.

14. Children's Privacy

Our services are not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware of data collection from a minor, we will delete such information immediately.

15. Exercise Your Privacy Rights

To exercise any of these rights, contact us with your name, email address, and specific request:

Consumers Call LLC

Email: privacy@consumerscall.com

Phone: +1 (888) 715-1237

Address: 418 Broadway Ste N, Albany, NY 12207

We will respond within 30-45 days per applicable law.

16. Policy Changes

We may update this Privacy Policy to reflect changes in our practices or applicable laws. We will notify you of material changes via email or prominent notice on our website.